Job Description

Customer Service Coordinator

On-Site | Lenexa, KS

Sleep Safe Drivers, Inc.

Summary:

Reports to Director of Customer Service, the ideal candidate will:

Support various types of correspondence and customer phone calls 

Personally assigned to several key accounts for customer service management

Determine best solution for your direct account and their drivers

Provide exceptional customer service to clients

Skills and Qualifications:

• 2-5 years of Customer Service Representative Experience, preferably in the healthcare/ sleep medicine/DME industry/Trucking industry
• Knowledge of health insurance processes
• Organization Skills
• Computer skills: Basic knowledge and email utilizing Microsoft Office, Excel, and other similar software.​
• Strong Problem-Solving Skills
• Respiratory/Cpap Healthcare knowledge: basic understanding of equipment, products and sleep apnea sleep studies
• Ability to sit at desk and utilize phone and computer for long periods of time
• High school diploma or GED, College graduate
• Math ability using addition, subtraction, multiplication and division
• Ability to adapt and handle change in a fast-paced office environment
• leasant speaking voice and attitude

Primary Responsibilities:

• Respond in a professional and timely manner to incoming patient calls.​
• Respond in a professional and timely manner to written inquiries or concerns.​
• Evaluate multiple tasks and prioritize so that the most critical items are addressed first.​
• Reviewing each individual request and responding in a manner that will address the issue.​
• Document within multiple computer systems process and progress.​
• Identifying trends – through contracted carriers or patient feedback.​
• Daily use of phone and follow up with patients/​clients

Additional Duties:

• Work as a team member, ability to be flexible and support other job roles within the department as based on business need.
• Other duties assigned by your supervisor may apply.

Salary and Benefits:

Starting salary 45k to 50k depending on experience with the opportunity to get a yearly bonus. This full-time position has an exceptional compensation package, Health, medical and vision, 401k.

Hours are Monday through Friday 8AM to 5PM

STATEMENT OF POLICY

MedBridge/Sleep Safe Drivers is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as an individual with a disability.

AFFIRMATIVE ACTION PLAN (AAP)

The Affirmative Action Plans for Minorities and Women, Individuals with Disabilities, and Protected Veterans are available for inspection by appointment with Human Resources during regular business hours.

REASONABLE ACCOMMODATION

Individuals with disabilities who need accommodation may contact Brenda Underwood, HR Director, at (864) 272-1843 or TTY 711 (Relay).

EMPLOYMENT ELIGIBILITY

This employer participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

REQUIREMENTS

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