Job Description

Job Status: Full-Time, Exempt, Salaried
Work Location: Reston, VA (Hybrid-two days in office/week)
Reports to: SVP, Global Member and Partner Development
Travel: Up to 25% (Domestic & international)

OUR CULTURE

At FS-ISAC, how we work matters as much as what we do. We believe in: 

• Strengthening collaboration across FS-ISAC, its membership, and strategic partners.
• Teamwork and collective success.
• Humility and curiosity to grow, learn, and continuously improve. 
• Role modeling a culture of open, constructive feedback – both giving and receiving.
• Acting with integrity and accountability, upholding our policies, and making principled decisions that reflect our commitment to doing what is right.

POSITION SUMMARY

The Global Director of Critical Partnerships is a senior individual contributor within the membership organization, responsible for managing and expanding FS-ISAC's most strategic member and partner relationships. The role is heavily weighted toward account management, ensuring member retention, engagement, and value realization, with a focused business development component tied primarily to expansion within existing accounts and select strategic growth opportunities. This role serves as a key interface between FS-ISAC and its highest-value members, ensuring alignment between member needs and the organization's intelligence, community, and engagement offerings.

ESSENTIAL FUNCTIONS

Strategic Member & Partner Management (90%)

• Own a portfolio of critical global member institutions and strategic partners, acting as the primary relationship lead within the Membership organization.
• Develop and execute comprehensive account plans that drive
• Retention and renewal
• Increased utilization of FS-ISAC offerings
• Deeper engagement across communities, intelligence sharing, and events
• Build trusted relationships with senior member stakeholders (e.g., CISO, cyber risk, fraud, resilience leaders).
• Serve as the voice of the member internally, ensuring alignment of services, programs, and priorities with member needs.
• Monitor account health through defined metrics (engagement, participation, renewal risk) and take proactive action.
• Lead executive business reviews (EBRs) and strategic check-ins with key accounts.
• Partner closely with internal teams (intelligence, community engagement, events, product, operations) to deliver a cohesive and high-value member experience.
• Identify and mitigate risks to member satisfaction and retention.

Targeted Growth & Expansion

• Identify expansion opportunities within existing member accounts, including increased
participation, additional services, or broader organizational engagement. 
• Support onboarding and integration of new strategic members in collaboration with membership and business development teams.
• Contribute selectively to new member acquisition efforts, particularly for high-value or globally strategic institutions.
• Provide market and member insights to inform membership growth strategy.

Leadership & Organizational Impact

• Act as a strategic advisor to the VP, Membership, providing insight into member trends, risks, and opportunities. 
• Influence cross-functional priorities based on member feedback and evolving industry needs. 
• Represent FS-ISAC in member-facing forums, industry engagements, and global events. 
• Reinforce a member-centric culture grounded in collaboration, responsiveness, and continuous improvement.

POSITION QUALIFICATIONS

Required

• 10+ years of experience in account management, member success, and/or strategic partnerships.
• Previous experience working with global financial institutions and/or cybersecurity organizations.|
• Demonstrated success managing complex, enterprise-level relationships.
• Strong executive presence with the ability to influence C-level stakeholders.
• Proven track record in retention, engagement, and account growth.
• Ability to operate effectively in a mission-driven, membership-based organization

Preferred

• Experience in financial services, cybersecurity, threat intelligence, or operational risk.
• Familiarity with information-sharing communities or consortium models.
• Experience in a global, matrixed organization

Key Competencies

• Strategic relationship management.
• Member-centric mindset.
• Executive communication and influence.
• Cross-functional collaboration.
• Analytical and data-driven decision-making.
• Global perspective and cultural agility

WORK ENVIRONMENT

This is a hybrid position (must report to Reston VA headquarters, two days per week). Employees are expected to maintain a professional work environment and be able to perform the essential functions of the role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all responsibilities, duties, or skills required. Responsibilities may be modified or assigned as business needs evolve.

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