Human Resources Assistant Job at TAD PGS, Inc., Irving, TX

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  • TAD PGS, Inc.
  • Irving, TX

Job Description

We have an outstanding Contract position for a Human Resources Assistant to join a leading Company located in the Irving, TX surrounding area.

**USCitizenship is required.**

Job Responsibilities:  

  • Scheduling & Allocation
    • Design and maintain daily schedules for phone, chat, case, and off‑phone assignments.
    • Collaborate with stakeholders to capture staffing needs and balance workload.
  • Real‑Time Monitoring
    • Track agent adherence and productivity in real time; flag deviations promptly.
  • Schedule Maintenance
    • Process time‑off requests, schedule adjustments, and exception handling efficiently.
  • Forecasting & Staffing
    • Lead forecast meetings with leadership, presenting data‑backed staffing recommendations to meet service‑factor targets.
  • Reporting & Analytics
    • Build and refresh dashboards and reports on scheduling trends, KPIs, and service performance.
  • Process Improvement
    • Recommend and implement procedural changes to boost communication and operational efficiency.
    • Configure workforce‑management tools to capture accurate agent productivity metrics.
  • Best‑Practice Leadership
    • Stay current on WFM trends and apply industry best practices to evolve our processes.
  • Independent Execution
    • Work autonomously with minimal supervision while delivering high‑quality results.

Basic Hiring Criteria: 

  • 3–5 years of workforce management or scheduling experience in a contact‑center environment.
  • Proficiency with AWS Connect or comparable cloud‑based contact‑center platforms.
  • Advanced Microsoft Excel skills (pivot tables, VLOOKUP/INDEX‑MATCH, macros).
  • Ability to work on‑site in Irving, TX.
  • Strong analytical mindset—assess data quality, interpret business impact, and make data‑driven recommendations.
  • Excellent written and verbal communication; comfortable presenting to all organizational levels.

Desired Qualifications: 

  • Bachelor's degree in Business, Human Resources, or a related field.
  • Experience with ServiceNow or other ITSM case‑management tools.
  • Familiarity with Microsoft Teams and SharePoint for collaboration and documentation.

Job Tags

Contract work

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