Job Description

SR Operations Manager Job Profile

About the Company :

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. Established in 1996, the company supports some of the world’s largest multinational manufacturers across the microelectronics, semiconductor, pharmaceutical, life science, and medical device industries.

Job Summary :

The Senior Operations Manager is responsible for leading operations in a busy office and distribution centre. This role requires hands-on experience in supply chain logistics, product sourcing, inventory management, warehousing, people management, and client-facing operations. The ideal candidate will have a strong background in managing complex workflows, experience dealing with technical products and components, and the drive to ensure service level excellence, customer satisfaction, process efficiency, and continuous improvement.

Key Responsibilities:

• Oversee daily operations including sales, purchasing, sourcing, warehousing, shipping/receiving, and inventory control for technical or engineered products.
• Lead, mentor, and manage a cross-functional team, across multiple operational disciplines.
• Ensure customer satisfaction is maintained to the highest levels, and customer enquiries are managed with efficiency and due urgency.
• Collaborate with supply chain and procurement teams to ensure timely availability of materials and efficient inbound/outbound logistics.
• Support the start-up of the warehouse function, hiring of staff, systems implementation, and process development.
• Manage inventory accuracy, cycle counting, and reconciliation processes to ensure product availability and minimal obsolescence.
• Attend regular operational and strategic meetings with senior management, and at times clients, to present KPIs, discuss ongoing issues, and align on performance goals.
• Build and maintain strong relationships with key internal contacts, serving as the primary escalation point for site-level concerns.
• Drive root cause analysis and resolution of operational issues, especially those involving technical product specifications, quality, or fulfilment challenges.
• Monitor performance metrics (KPIs), track service levels, and implement initiatives to enhance operational efficiency and customer satisfaction.
• Maintain compliance with safety, quality, and regulatory standards, particularly in handling technical goods or equipment.
• Develop and manage the site’s operational budget, including labor planning, equipment needs, and vendor services.
• Identify and implement continuous improvement projects (e.g., lean, 5S, Six Sigma) to streamline workflows and reduce waste.

Required Qualifications:

• 5+ years of experience in operations / site management, with oversight of sales, procurement, warehousing, and logistics preferred.
• Proven expertise in inventory control, material flow, and ERP/WMS systems.
• Experience working with highly technical products, technical drawings, and detailed product specifications.
• Background dealing with industrial supplies and critical spare parts for MRO an advantage.
• Strong client engagement skills with the ability to manage escalations and represent operations in executive-level meetings.
• Excellent leadership, communication, people management, and problem-solving abilities.
• Proficient in Microsoft Office, and familiar with supply chain tools and data reporting platforms.

Working Conditions :

• Leadership role with regular interaction on the floor and in senior management meetings.
• May require occasional travel to other customer locations or regional company hubs.
• Flexibility to support after-hours or weekend operations as needed.

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